Privacy Policy

1. Introduction

Welcome to Moonbirds ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.moonbirds.com) and mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Username, email address, password (encrypted)
• Profile Information: Name, profile picture, hiking experience level
• Contact Information: Phone number (optional), emergency contact details
• Payment Information: Processed securely through third-party payment processors

2.2 Information Automatically Collected

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To send you weather alerts and safety notifications
• To provide personalized trail recommendations

4. Information Sharing

We may share your information with:

• Emergency Services: In case of SOS activation, your location and contact details
• Service Providers: Third-party companies that help us provide our services (hosting, analytics)
• Legal Requirements: If required by law or to protect rights and safety
• Business Transfers: In connection with any merger or acquisition (with prior notice)
• With Your Consent: For any other purpose disclosed by us when you provide the information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• 256-bit SSL encryption for all data transmissions
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Limited access to personal data (need-to-know basis)
• Two-factor authentication available for accounts
• Regular backup and disaster recovery procedures

6. Your Privacy Rights

Under GDPR and applicable laws, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Object: Object to processing of your data
• Withdraw Consent: Where we rely on consent

7. Cookies Policy

We use cookies and similar tracking technologies to track activity on our service:

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place for such transfers in accordance with applicable laws.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes
• Displaying an in-app notification

11. Contact Information